Privacy Policy

At Busy Bee Home Service ("Busy Bee", "we", "us") we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, respond to our ads, or use our window cleaning, gutter cleaning, pressure washing, Christmas lighting and permanent lighting services in the Greater Toronto Area, Ontario.

1. Information We Collect

We may collect personal information from you when you:

• Fill out a quote request or contact form on our website
• Submit a lead form on Facebook or Instagram
• Call, text, email or chat with us
• Speak with our team in person, including at your door or home
• Subscribe to our emails or engage with us on social media

The types of information we may collect include:

• Name
• Email address
• Phone number
• Service or property address
• Details and photos of your property and the services you want
• Payment information (if applicable)
• Any other information you choose to provide

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and prepare your quote
• Schedule, perform and follow up on your service
• Send appointment confirmations, reminders and invoices
• Process payments and manage your account
• Let you know about seasonal services, service reminders and offers (you can opt out at any time)
• Improve our website, services and advertising
• Comply with legal obligations

When you submit a quote request, you agree that we may contact you by phone, text or email about that request. You can stop marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information:

• With service providers who help us operate our business, such as our scheduling and customer-management software (Jobber), our website host (Wix), payment processors, and advertising platforms (Meta and Google), only as needed for them to provide their services
• To comply with applicable laws, regulations or legal requests
• To protect our rights, privacy, safety or property, or that of our customers or others

Some of these providers may store or process information outside Canada, where it may be subject to the laws of that country.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes above, including ongoing seasonal service and our legal, tax and accounting requirements.

5. Website Analytics, Cookies and Advertising

Our website may use cookies and similar tools to understand how visitors use the site and how well our advertising works, such as page visits, quote requests, and taps on our call or text buttons.

We may use Google Analytics, Google Tag Manager, Google Ads and the Meta Pixel for this. These tools may receive technical information such as your device, browser, IP address, pages visited and advertising identifiers, under their own privacy practices. To match a quote request to an ad interaction, we may share a one-way encrypted (hashed) version of your email address or phone number with Google or Meta. We do not share your property address, notes, payment information or quote amount for advertising.

Our quote form is provided by Jobber and may use spam protection such as Google reCAPTCHA, which collects device and usage information and is subject to Google's Privacy Policy and Terms of Service.

Your choices: you can block or delete cookies, or opt out of Google Analytics, through your browser settings or the Google Analytics opt-out browser add-on. Doing so does not stop you from requesting a quote.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccuracies
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent and opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

8. Contact Us

Busy Bee Home Service
Email: info@busybeehomeservice.ca
Phone: (647) 927-4777